Frequently Asked Questions

We're Here to Help!

We often get a lot of questions.  We wanted to create an area designated to answer some of our most frequently asked, so you don’t even have to call to get the answers (but we’d love to talk to you if you do)!

FAQs

What is DirtBusters?

DirtBusters is a professional commercial cleaning service. We improve your work environment and make an inviting place to welcome your employees, customers, and guests. We use professional-grade Diversey “green seal certified” cleaning products and quality commercial equipment.

What makes DirtBusters different?

Through applicant pre-screening, nationwide criminal background check, and drug testing of all new hires, we strive to ensure quality employees. Then we thoroughly train and provide identifiable uniforms. A communication logbook is kept at every location to be used by customers and the assigned building technicians to address issues. DirtBusters has a state-of-the-art computerized employee time clock system that verifies the place and location of our employees. And we are always a phone call away.

What types of service does DirtBusters provide?

  • Commercial contract cleaning
  • Construction clean-ups
  • One-time cleaning
  • Strip & wax tile floors
  • Regularly scheduled buffs
  • Carpet cleaning
  • Lawncare now available

What areas do you serve?

We service within a 60-mile radius of the greater Tri-State area, including, but not limited to, Ashland, Ironton, Portsmouth, Charleston, and Huntington.

What is the process to receive a free estimate?

The next step is to set up an appointment with one of our representatives to consult with you on your facility and evaluate your needs.

What types of facilities does DirtBusters clean?

We do post-construction cleanups for many local and national construction companies. We provide services to a wide variety of industries including: medical, government, educational, industrial, recreational, banks, CPA firms, churches, law firms, and many other types of commercial offices.

Is DirtBusters licensed, bonded, and insured?

Yes, we are licensed, bonded, and insured, and employees are covered with workers’ compensation insurance.

How long have you been in business?

DirtBusters has been in business since 1989.

Are you local?

Yes. Our headquarters are in Barboursville, West Virginia, but we service the greater Tri-State area.

Is this a franchise?

No, we are not a franchise. DirtBusters is independently owned and locally operated.

Can services be tailored to meet specific needs?

Yes, we can be flexible in achieving your goals. DirtBusters offers a variety of methods to adapt to individual needs. We value the relationships we have with our customers and strive to partner with them to deliver the cleaning solutions they desire.

How many facilities does DirtBusters clean?

We currently clean over 220 commercial facilities with ongoing services and have serviced many other facilities through construction cleanups and specialty services such as carpet cleaning.

Do you have a back-up plan for cleaning?

We always strive to honor our commitments.  We have teams in place to assist with coverage if and/or when your regularly assigned cleaner is off from work.  However, we also realize that there may be times when coverage is not possible due to extreme weather events and/or other unforeseeable circumstances.  In these situations, we work diligently to communicate with our customers and to establish alternative solutions.

Do you have after-hours emergency contact?

Yes, we utilize a customer web portal called CleanTelligent, which delivers a message directly to every manager and supervisor’s mobile devices in our organization.